Admin Support Officer
The role is hybrid – 2 weeks in the office for training
7 hours between 8am and 5pm
Responsible for:
* Day-to-day responsive and major repairs
* Disrepair; damp, mould & condensation; EHO and escalated cases
* Empty Homes / Voids
* Aids & adaptions
* Planned Preventative Maintenance and proactive case management
* Service delivery for repairs managed through the DPS Marketplace
* Planning for the in-house DLO
* Professional property related services
As a Support Officer, you will:
* Be a customer facing member of the team, supporting our customers and operational teams in the delivery of property services;
* Ensure the provision of excellent customer service and experience to all stakeholders to maximise customer satisfaction;
* Advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified;
* Provide relevant support to the various teams within the service, including scheduling appointments etc.;
* Deal with routine enquires from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company time frames;
* Support the Customer Experience Team in the investigation, management and response to complaints from customers;
* Manage enquires and requests for service via the telephone, computer and all other means of communication that come from internal and external customers;
* Support the teams with preparing project programmes using Microsoft Project, Microsoft Excel to track projects from inception to the end of the Defects Liability period. This shall include management of the supply chain and programme to ensure continuous work flow;
* Ensure our customers are regularly and clearly communicated with, kept up to date on progress and their expectations managed;
