Anchor, England’s largest not-for-profit provider of housing and care for older people, is digitalising operations across its portfolio.
Anchor has 65,000 residents across 54,000 homes, and generates 200,000 work orders each year. It has selected the Plentific property management and maintenance platform to connect Anchor staff and residents with contractors, and digitalise the supply chain.
Anchor is using Plentific’s platform as an integration layer to unify contracting partners, digitalising operations for its main contractors and subcontractors. It also enables Anchor to improve its service to residents, with simpler interfaces, enhanced workflows and automation.
Besides integration, Plentific’s platform will also enable several other automations, including work order management for proactive planned and reactive maintenance, inspections, resident engagement, as well as supply chain, voids and compliance management. It also includes a marketplace of local SME contractors.
The optimisation of processes is planned for roll out in early 2025, with the whole process validation taking eight months.
Plentific and Anchor will share insights from their transformational journey with the wider UK housing sector. Over time, the intention is to deliver a blueprint for adoption by the industry.
Sarah Jones, chief executive of Anchor, said: “We know that completing repairs and planned property works on time, to a good standard, at a price that represents value for money, is central to our residents’ experience of their homes. It is vital we get this right. Our partnership with Plentific will help us to achieve this aim, harnessing the power of aligned people, systems and processes to deliver a consistent and responsive service.”
Plentific’s customers also include Hyde, L&Q, Midland Heart, Notting Hill Genesis and Peabody.
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