Repairs Planner
South East London
£20p/h
Repairs and Maintenance
Monday – Friday
Looking for someone to start immediately
Planner required for large Housing Organisation – this will be working within the Repairs Team.
Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
Take customer repair orders, obtaining full repair information, accurately diagnosing repairs, and making appropriate and relevant appointments in accordance with policy and practice.
Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
Respond positively and manage efficiently all customer’s needs/support, monitor these requirements
Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Make sure that repairs enquires are recorded and dealt with efficiently
Planning and engineers dairies where needed
Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public
Desirable
Previous experience working as a Planner/Scheduler
Excellent written, verbal, questioning & interpersonal skills.
Analytic skills.
Strong customer experience ethos
Please send CV’s through to be considered
About The Author
FIXEDD